Delivery Issues (Lost or Stolen Packages)
If you receive notification that your order was delivered, however, you did not receive it; contact UPS Customer Support at 1-888-742-5877 (domestic) or 1-866-782-7892 (international). You may also file a claim online for the missing order package here: https://www.ups.com/us/en/help-center/claims-support.page.
Returns
All orders are final sale. We do not offer any returns or exchanges.
Refunds
No refunds. We do not offer refunds or cancellations once an order has been placed. If you have any concerns regarding your order, contact our customer support at [email protected]. Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included.
Restocks
Restock dates are announced via our social media platforms, email newsletters, and website. We also do pre-orders which is stated on the website. Processing and shipping times may be delayed to due to the high volume of orders placed during our restocks.